Our goal at the Captivating Senses Photography is your complete satisfaction with your purchase.
Please email by clicking here or call us at 1-910-352-6483 immediately if there is any discrepancy with your online order. If you are not satisfied in any way with art from the Captivating Senses Photography website, you may exchange it or return the item within 7 days from RECEIPT of items for internet orders. You will receive a credit for the cost of the purchased item after it has been inspected for return to our inventory. Shipping charges are NOT refundable. The customer must pay return shipping charges unless it was our shipping error.
If you receive item(s) that were believed to be damaged during shipping, please take photos of the items and packaging so that we can properly document.
You must inform our staff via email prior to shipping a return in order to receive proper instructions and authorization. Email by clicking here.
We gladly accept any returns that follow the above return guidelines. However, art prints are very delicate, therefore you need to take extreme measures to ensure the items are returned undamaged. If we receive a damaged item as a return and we are unable to re-enter it into our inventory, we offer you the following options:
1) We can return the item(s) to you at no additional charge
2) We can refund 50% of the purchase price of the item(s)
3) We can offer you store credit for 50% of the purchase price of the item(s)
We suggest insuring all return shipments to avoid any possible damaged-in-transit losses. Please re-use original packing materials if possible. We also suggest sending it using a trackable method as well as insuring it since we will not be responsible for pieces that are returned to us damaged.
- Standard Shipping Schedule: After your order is received and processed, most items will be shipped and arrive in approximately 2-4 weeks. 16x24 or larger images can take up to 6 weeks for delivery. At this time, all Aluminum Print orders can take up to 6 weeks or longer for delivery.
o Signature confirmation may be required for some package deliveries, please contact us if you have a question regarding this.
o If your package is returned due to an insufficient address, customer will be responsible for additional shipping fees to have the items reshipped.
- Please review our return policy.
All images appearing in the Captivating Senses Photography web site, unless noted otherwise, are the exclusive property of Captivating Senses and are protected under the United States and International Copyright laws. The images may not be reproduced, copied, transmitted or manipulated without the written permission of Captivating Senses. These copyright laws impose substantial penalties for infringement, and violators will be prosecuted to the full extent of the law.
The use of any images or other materials included herein, in whole or in part, for any purpose other than the private purpose of viewing them online, including, but not limited to, copying, reproduction, publication (including on Internet Web Site including third party web pages by any means, including "hotlinking", storage in a retrieval system (other than internet browser), manipulation (digital or otherwise), or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, is expressly prohibited without the written permission of Captivating Senses. All artistic and moral rights of the author are hereby asserted.
All inquiries regarding usage rights must be directed to Captivating Senses using the following contact form.